Common FAQ's
How do you determine your silver pricing?
Our management team determines the price of our silver. Instead of following hourly and daily price fluctuations, we watch for trends and price our silver accordingly.
What forms of payment do you accept?
First Majestic accepts: Visa, MasterCard, Wire Transfers, Cheques, E-Transfers and Cash*
Please note: Canadian cheques will be subject to holding period of 5 business days to clear.
*Cash payments totaling $10,000 CAD or greater within a 24 hour window are subject to identity verification and reporting as per FINTRAC regulations.
Who mints your silver?
Depending on the product, First Majestic silver bullion products are minted by Sunshine Mint or Scottsdale Mint.
How do I know that my silver is real?
A maker's mark and statement of weight and fineness is stamped directly onto First Majestic silver rounds, medallions, ingots and bars. The bullion, in effect, bears its own 'certificate' from the mint that produced it. In addition, each item purchased will be shipped with a Certificate of Authenticity stating this information.
What is the difference between numismatic coins and silver bullion rounds?
Numismatic coins derive much of their value from their collectability (condition, vintage, rarity and history). These coins are typically sold by coin dealers. Numismatic coin prices are not always based on the market price of silver, whereas silver bullion coins are directly linked to the value of silver. First Majestic sells silver bullion coins and bars that are sold strictly for their investment value and weight.
How do I set up an account?
Once you have proceeded to checkout, you will be asked to Log in, for which you can sign up for an account by selecting "Register".
Why am I limited to 500oz. per month?
First Majestic is committed to providing quality silver bullion at competitive prices to our shareholders and to the general public. Rather than selling our silver products to just a few large buyers, we aim to have silver available for as many buyers as possible, necessitating monthly limits.
I tried placing an order; how do I know it was accepted?
If your order successfully went through, you will receive an email confirmation containing your invoice and order number. Unless you received this email, your order did not go through. Try placing order again, if you still encounter difficulties, contact us at service@firstmajestic.com for assistance.
What are your office hours?
Purchases can be made on our website 24 hours a day, 7 days a week and 365 days a year. If you have any questions that are left unanswered, please feel free to contact us via phone or email from the Contact Us page. Our office hours are Monday to Friday, 8am - 5pm PST, with the exception of Holidays.
What happens if I decide to cancel an order?
Once your order has been submitted, you have entered into a binding agreement with First Majestic. All sales are final. Payments will not be refunded for the delay of shipping your order or due to limited inventory.
Why am I paying over spot?
Spot price represents the cost of a contract for silver (5000 oz.). For tax compliance issues First Majestic purchases the silver at spot, the silver is then shipped to a mint, minted, then shipped to First Majestic's warehouses, adding to the cost to have the product turned into bullion.
Why do you use .999 silver and not .9999?
Our silver is a minimum of 99.9% pure, usually 99.96-99.97% the additional costs to have it refined to 99.99% would add to the cost of our products.
Where can I sell my silver?
First Majestic currently doesn't buy back silver, nor does it endorse any companies. We recommend using your preferred search engine to look up local coin dealers or online retailers who do purchase silver.