What forms of payment do you accept?

First Majestic accepts: Visa, MasterCard, Amex, Discover, Wire Transfers, Cheques, E-Transfers and Cash*

Please note: Canadian cheques will be subject to holding period of 5 business days to clear.

*Cash payments totalling $10,000 CAD or greater within a 24 hour window are subject to identity verification and reporting as per FINTRAC regulations.

How do I set up an account?

Once you have proceeded to checkout, you will be asked to Log in, for which you can sign up for an account by selecting "Register".

First Majestic reserves the right to refuse customers. 

Why am I limited to 500oz. per month?

First Majestic is committed to providing quality silver bullion at competitive prices to our shareholders and to the general public. Rather than selling our silver products to just a few large buyers, we aim to have silver available for as many buyers as possible, necessitating monthly limits.

I tried placing an order; how do I know it was accepted?

If your order successfully went through, you will receive an email confirmation containing your invoice and order number.  Unless you received this email, your order did not go through.  Try placing order again, if you still encounter difficulties, contact us at service@firstmajestic.com for assistance.

What are your office hours?

Purchases can be made on our website 24 hours a day, 7 days a week and 365 days a year. If you have any questions that are left unanswered, please feel free to contact us via phone or email from the Contact Us page. Our office hours are Monday to Friday, 8am - 5pm PST, with the exception of Holidays.

What happens if I decide to cancel an order?

Once your order has been submitted, you have entered into a binding agreement with First Majestic.  All sales are final.  Payments will not be refunded for the delay of shipping your order or due to limited inventory.