How can I receive a quote on shipping costs?
Once you have entered the items you intend to purchase into the shopping cart, you can calculate your shipping costs in the cart before confirming your order. Simply enter your address details to the Shipping Address section and the shipping cost will appear in the Shipping Method options, before you continue to payment.
Why do U.S. customers need to provide a Tax ID?
Customers with orders over $2,500.00 USD may be subject to providing social security numbers to US Customs before shipments are released. We suggest all International customers contact local customs to find duty, brokerage, or tax regulations for their countries.
How do you ship silver orders?
First Majestic ships all customer orders via UPS courier. All packages are sent fully insured (cost included in shipping charge). Once your order has been shipped, you will receive the UPS tracking number by email along with an updated copy of your invoice indicating that your order has been shipped.
How will I know when my order has been shipped?
Once your order is shipped, you will receive an email notification. We always provide a tracking number so that you may track the status of your shipment while it is in transit. You will receive your tracking number link by email from UPS Courier once your order has been picked up from our location.
Please Note: Unexpected higher than usual volumes, and other circumstances beyond our control may occasionally disrupt our services and cause processing delays.
When will UPS deliver my order?
UPS Courier delivers Monday - Friday in North America, not including holidays. UPS does not guarantee delivery times and shipments may be delayed due to weather or transport delays. For this reason, we provide a tracking number with all orders so customers can track delivery information and dates for their orders. Please check with UPS for your Country delivery times and schedules. https://www.ups.com/us/en/services/tracking/information.page for all packages in the United States.
What if I am not home when UPS attempts delivery for my order?
If for any reason you will be unavailable to sign for your package, we can arrange to have your order shipped to the nearest UPS store in your area for pick-up. Alternatively, if you are not at home when UPS attempts to deliver your package, they will leave a note instructing you to contact them to reschedule the delivery or to arrange for pick-up of the package. UPS will hold your order for 5 business days before returning it to First Majestic. The customer is responsible for all freight charges related to the return and re-shipping of returned orders. All return orders that are not re-shipped to the customer will be charged a $20 USD per order restocking fee.
Can I have my order shipped to a location other than my home address?
Yes. If you are unavailable to sign for your package at your home address, we can have your order shipped to your place of work. First Majestic does not ship to PO Boxes so please make sure that you specify a physical shipping address on your order.
Note: By giving UPS permission to leave your shipment without a signature and / or giving someone else signing privileges for your delivery, will void your shipments insurance. This includes a building concierge, mail room, neighbours, co-workers and family members. First Majestic cannot be responsible for any package delivered to a non-residential address or deliveries signed for by a third party.
Can I ship my order to a different country than where I am located?
No. We cannot ship your order to a second party located in a different country. This includes all orders that are paid by credit card and wire transfers.
When will my order be shipped?
UPS Courier delivery times are quoted from the day your order is shipped, not from the day your order was placed. If selecting Express next day delivery for your order, this does not mean your order will be received on the following day after it was placed. All new orders will be shipped within 7 business days from the date your order was processed. This does not include new customer orders or back orders. New customer orders will not be shipped until the name and billing address for the order has been confirmed and released by Management.
Is a signature required at time of delivery?
Yes. A signature is required by an adult over 19 years of age for all Canadian shipments and an adult over 21 years of age for all US shipments. Shipments will not be released without a signature.
How are the orders packaged for shipping?
All our orders are packaged in discrete brown boxes, the bullion is bubble wrapped and the box is sealed around each edge with strapping tape.
How will my package be marked on the outside?
All shipments are sent discretely with no description on the outside of the box. The return address is labelled 'First Majestic' with our shipping address included. All international orders will include customs documentation affixed to the outside of the box, with a description of the contents and value inside. If you want this removed from the outside of the box, please send a request from the 'Contact Us' page and we will black it out.
Can I pick up my order at your office?
If you live in the Lower Mainland, you can select the 'Pick Up' option for your order. There is a $10.00 handling fee for pick-ups, as we do not store silver bullion at our office and orders must be transferred on the day of scheduled appointments.
*If for any reason you are unable to make your appointment, please let us know as soon as possible. No shows may be charged to ship your order back to our secured facility.
Who is liable should my package be lost or stolen while in transit?
First Majestic fully insures all shipments and is responsible should anything happen to your package while it is in transit. However, First Majestic cannot accept responsibility if your order is delivered to a non-residential (or alternative) address, or if a third-party sign for the package. This includes building concierge, mail rooms, neighbours, and family members. If your order is lost, damaged or stolen while in transit, we will re-ship or refund your order at the Company’s discretion. All damaged product must be returned and reviewed for inspection to First Majestic.
Will I have to pay duty or brokerage charges for my order within North America?
All precious metal orders shipped in North America are not subject to duty or brokerage charges. Please DO NOT pay any extra charges, including import fees for orders in North America for your shipment to UPS if you are located in North America and contact us right away so we can have these charges removed from your shipment.
Will I have to pay additional charges for international orders?
We suggest all International customers contact local customs to find duty, brokerage, or tax regulations for their countries.